Support
The contact persons of the IT team are located on site as well as in mobile work. If possible, support from Userni.d.R. always takes place via TeamViewer client (see sidebar) or via remote desktop connection during normal office hours. The best way to reach us is by email, phone or via the contact form on the website.
If support is needed directly on the device or in person with users in the office or lab rooms, contact us to make an appointment.
Services
The IT department at CSI is responsible for a wide range of tasks relating to the operation of the central IT infrastructure. In addition to user support at the workstations in the offices and laboratories, we also offer support and provision of various network services.
The offered services can be found in the following areas:
Support and advice for employees as well as help desk for all IT-related matters
Planning, acquisition and implementation of the entire IT infrastructure
III. Network operation and services
Supply, expansion and security of the IT infrastructure through network services
IV. Hard- and software support
Consulting, selection and maintenance of hard- and software at office and laboratory workstations.
Provision of various multimedia components to support research and teaching
Individual services for institutes and research groups
How to contact us:
Depending on your request, you can reach us via web form, e-mail or telephone. In case of inquiries, always use the general mailing list admin@csi.tu-…, which ensures that your request can be processed at short notice.
Contact us using our webform:Webform IT Support
Write us an E-Mail:admin@csi.tu-…
Contact Telephone:+49 6151 16 25644
Service hours:
Mon – Thu: 08.00 – 16.30
Fri: 08.00 – 14.00
IT Team
| Name | Contact | |
|---|---|---|
| Administrative Staff | ||
| IT support | ||
| Marcus Keiner Head of IT | marcus.keiner@tu-... +49 6151 16-25641 L2|06 204 |
| Volker Bartsch IT Administrator | volker.bartsch@tu-... +49 6151 16-25643 L2|06 208 |
| Lidia Querling IT Administrator | lidia.querling@tu-... +49 6151 16-24586 L2|06 208 |
| Denis Schinko IT Administrator | denis.schinko@tu-... +49 6151 16-20298 L2|06 208 |
| Julia Weber IT apprentice | julia.weber1@tu-... +49 6151 16-25644 L2|06 208 |